If you are reading this article, you are probably wondering why we only provide online support. Here is our thinking:
We know how daunting technology can be, so we have built the business from the ground up to offer a simple, no nonsense service. We are contactable via our online helpdesk 24/7, and typically respond within 2 hours during normal office hours.
Evidence shows that when you jot down an issue, rather than just verbalising it, the outcomes are better. You are more likely to articulate the issue more precisely when you write it and this will allow us to resolve your query.
Everybody within the business is involved in support. We took this decision as we wanted the whole team to get exposure to the issues that local authorities face. This helps us to deliver better solutions.
To keep the cost of AdviceAid as low as possible, we have streamlined the support process.
Communicating via email allows you (and us) to have a complete history of the problem.
We are confident that this approach is right for AdviceAid and for you. Please give it a try by emailing support@adviceaid.uk or clicking on the "Feedback" icon on the top right of your screen when logged into the Dashboard or Compose.